Shipping & Returns
We hope you love our products as much as we do! If you would like to return all or part of your purchase made from our website, please email us directly at Returns@novarabeauty.com and include your order number and the exact items you are returning. Returns must be received back within 30 days of purchase. Used, unsealed (box/bottle), or refilled skincare items are not eligible for return. If you are returning a set or bundle, all items must be received back for a refund.
Please note that if you have redeemed a gift with purchase, you are obligated to return the gift along with the items to be refunded otherwise your return will not be accepted. Returns that violate our policy will be returned back to you and you will be responsible for the return shipping cost.
Returns are monitored closely and we reserve the right to refuse any returns where we feel our policy has been violated or that we deem excessive or unusual.
Any merchandise being returned must be packed in its original shipping box, to ensure your return arrives safely and in the condition it was shipped. If your return arrives in a damaged state, we will not accept it for return and we will ship the package back to you. For this reason we ask you to use our shipper. Please include a copy or the original shipping invoice with your return.
Please inspect all orders immediately upon receipt and do not throw away any packaging materials. Any damages or shortages must be reported to Novara Customer Service within 48 hours of User’s receipt of shipment. Please email Customer.Service@novarabeauty.com to report such concerns within the 48 hour timeframe.
Only items purchased on Novarabeauty.com will be accepted for return. We cannot accept any merchandise purchased from a retailer or anywhere else.
Once placed, orders cannot be adjusted or cancelled. This includes adding or subtracting an item. To obtain a refund of an order that’s been placed, please await delivery of the order and return it back to us for a refund within 30 days.
Novara reserves the right to modify or cancel any orders at our discretion.
Only the purchase price of the returned item(s) will be refunded.
eGift Cards cannot be returned or refunded after it is received.
Once we receive your returned item(s), please allow up to 7-10 business days to process your refund and send email confirmation. If there is any missing information such as an incomplete packing slip, etc this may create additional processing time.
Unfortunately, we are only able to issue a refund to the original point of purchase for the order or as a site credit. Please reach out to your bank for more information on how to reroute returned funds to the correct account.
Canadian Shipping and Handling Information
Please note Novarabeauty.com does not accept returns/exchanges for cross border Canadian orders, please call or email Novara Customer Service at 800.266.9092 or Customer.Service@novarabeauty.com if you have an issue with your order.
Order processing is the time it takes from when you place your order on our site to when it gets packed up and shipped out. This usually takes 1-2 business days.
Please note that during holidays, new product launches, restocks, and promotions, order processing times may be subject to delays. We thank you in advance for your understanding!
Please note delivery times do not include order processing times.
Once your order ships, it will arrive to you in the following times listed below based on the shipping method selected:
U.S. Next Day Shipping
1~2 business days with UPS
U.S. Expedited Shipping
2~3 business days with UPS
U.S. Standard Shipping
6~10 business days with USPS
If you are shipping to Hawaii, Alaska, an APO/FPO address, or any U.S. territories, transit times may take a little longer.
Please note: We cannot ship to APO/FPO addresses or PO Boxes using Next Day Shipping or Expedited Shipping. Please make sure to select Standard Shipping on checkout if this applies to you.
We currently ship to Canada, Australia, New Zealand, Malaysia, Singapore, Hong Kong, India and The Philippines! Once your order ships, it should arrive to you within 8-14 business days.
Shipping costs will vary depending on weight and shipping destination. Costs will be calculated upon checkout.
- For U.S. orders, all orders at or above $100 will get free standard shipping!
- For Hong Kong, India, Canada, Australia, and New Zealand, duties and tariffs will be paid up front at checkout.
- For Malaysia, Singapore, and Philippines orders, your package may incur additional duties and tariffs upon arrival. If your order is under $100 for Malaysia or under $400 for Singapore or under $200 for the Philippines, your order will not incur additional duties and tariffs upon arrival.
Once your package has been shipped, you’ll receive a shipping confirmation email with your tracking number.
If you need special delivery accommodations, we recommend reaching out to the carrier directly.
We take full responsibility for damaged products due to manufacturing defects. Please send us a photo at email@example.com, and we’ll be happy to figure out a solution.
We know you’re excited to get your package, but unfortunately delays in transit times may occur with the carrier. If your order is still in transit and has not been delivered within our promised timeframe, your order may be lost. Please see qualifications below:
|U.S. Next Day Shipping||Allow up to 4 business days for your order to arrive.||Contact us on the 5th business day.|
|U.S. Expedited Shipping||Allow up to 5 business days for your order to arrive.||Contact us on the 6th business day.|
|U.S. Standard Shipping||Allow up to 11 business days for your order to arrive.||Contact us on the 12th business day.|
|International Shipping||Allow up to 16 business days for your order to arrive.||Contact us on the 17th business day.|
If your package has been marked delivered yet you can’t locate it, please allow 3 business days from the delivered date on the tracking number as some carriers may be experiencing latency issues and lags in their tracking. If by the 3rd business day you still cannot locate your order, please reach out to us.
For all customer inquiries, you can email us at Customer.Service@novarabeauty.com. Our business hours are Monday to Friday 9am to 5pm EST, excluding national holidays.
If you are an international customer inquiring about order tracking once your order has shipped, please email firstname.lastname@example.org for further assistance.